"Unable to connect to the licensing server. Please ensure your server is connected to the internet."
If you are getting the error when attempting to license the software on your website, there are a few possible reasons.
- Your PC / server is not connected to the internet.
- Your PC / server firewall is preventing you from connecting to our licensing server.
- Your PC / server IP address is under our blacklist.
- You are using an outdated version of our software connecting to the old licensing server.
If you are unsure, please contact your web host and have them attempt to ping https://license.marketinsg.com. You need to be able to connect to our licensing server to use our software.