All new license purchased comes with our One Year Premium Support service. You can get support from our professional team through our help desk for any assistance you require on the extension you had purchased.
If your One Year Premium Support has expired, and you wish to renew it, you can do so at https://www.marketinsg.com/information/renew.
Q: Do I get to continue using the extension after my Premium Support expires?
A: Yes! You can continue using our extension and access the software files after the support expires. You will only not be able to get support from us for the software you are using.
Q: If I require support after my Premium Support has expired, can I still contact you?
A: Yes! You can still contact us for assistance. However, since your Premium Support has expired, you may need to purchase an additional Premium Support service from us.
Q: How much does an additional year of Premium Support cost?
A: Please view the cost at https://www.marketinsg.com/information/renew.
Q: How can I check when my Premium Support expires?
A: You can check your license at http://license.marketinsg.com.
Q: I have other questions about your Premium Support, how do I contact you?
A: You can reach us through our help desk by opening a support ticket.
Q: How can I extend my Premium Support?
A: You can extend your Premium Support at https://www.marketinsg.com/information/renew.