Upon installing our extensions, you will be prompted to register the extension to qualify for support and updates. To register the extension, you will need to get your license key from our License Management Dashboard.
You can access our License Management Dashboard at https://license.marketinsg.com.
If you do not have an account with us, you can create a new account, then add your license into the newly created account to get a license key.
If you have made a purchase but do not have a license key, do follow FAQ step 2 below to get your license key.
Do also ensure that your website is connected to the internet for our extensions to work.
Frequently Asked Questions
- How do I log into your License Management Dashboard?
If you do not have an account with us, create an account here.
- I have made a purchase but do not have a license key, how do I get it?
If this is a new license not yet linked to your account, you can simply click the "Add a License" button at the top right of the License Management Dashboard to add your newly purchased license to your account.
- I forgotten my account password, how do I login?
If you do not have a password or have forgotten it, you can request for one here.
- I requested for a new password, but I have yet to receive the email?
Please wait for at least 5 minutes and check your junk mail to ensure that the new password was not sent to your junk folder. Also, ensure the email address noreply[.at.]equotix.com is not blacklisted.
- I made a purchase but do not have my license key?
If you are unable to find your license key in our license management panel, do open a support ticket with your order ID for assistance.
- Why should I register my extension?
Registering the extension allows you to continuously receive support from us. Once your One Year Premium Support expires, you will no longer be able to receive support from us till you renew the support.
- Can I use my license key on a temporary domain?
Yes, feel free to test our extension on your development website before transferring to your production website.
- I am getting the error that my license key has reached its limit. Why is that so?
Each license key can only be licensed to a limited number of domains. If you have reached the limit, you need to log into our license management panel and revoke unused domains from the list of licensed domains. You can read here for more details on transferring the license for use on another domain.
- I have more questions, can I ask you?
Feel free to open a support ticket with us should you have further queries.
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